30-day returns.
Not happy? Send it back within 30 days for a full refund — no questions asked.
No proration on service.
If you paid for an annual plan and return on day 25, you get the full amount back — not a used-up fraction. We keep it simple.
- The full cost of your hardware
- The full service amount you paid — no proration, even if you've used it
- Original (outbound) shipping isn't refunded
- You cover return shipping
How to return.
1. Reach out
Contact support within 30 days of delivery to start your return.
2. Ship it back
We'll send return instructions. Pack it up and ship it back (return shipping is on you).
3. Get refunded
Once it arrives, we process your refund to the original payment method.
What happens to your account.
Returned frames are removed from your Nimbus account. If you have other frames, your account stays active and they keep working. You're always welcome back later.
After 30 days, returns are handled case by case at our discretion — reach out and we'll do our best. This policy covers purchases made directly from Nimbus.
Questions about a return?
We're happy to help — reach out and we'll walk you through it.